Privacy Policy

1. INTRODUCTION AND SCOPE

1.1. Controller of Personal Information: PettyWorx (Pty) Ltd (Registration Number: 2025/760799/07) ("PettyWorx", "we", "us", "our") is a private company incorporated in South Africa. We are the responsible party for processing your personal information.

1.2. Purpose: This policy governs our website (www.pettyworx.co.za) and Platform. It is incorporated into our Terms of Service.

1.3. Information Officer:

• Name: Reyon Nzima Shikwambana
• Email: privacy@pettyworx.co.za
• Address: 215 Catharina Drive, La Montagne, Pretoria, 0184

2. DEFINITIONS

2.1. "Data Subject" means the person to whom personal information relates.

2.2. "Personal Information" means information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person.

2.3. "Processing" means any operation or activity concerning personal information, including collection, recording, storage, retrieval, use, or destruction.

3. PERSONAL INFORMATION WE COLLECT

4. HOW WE USE YOUR PERSONAL INFORMATION

4.1. Necessary Uses: We process your information to manage accounts, facilitate service bookings, process payments, and improve the Platform.

4.2. Marketing: We may send promotional communications about similar services, which you may opt-out of at any time.

5. HOW WE SHARE YOUR PERSONAL INFORMATION

5.1. Between Users: Contact details and service requirements are shared between Clients and Service Providers to enable service performance.

5.2. Processors: We share data with payment processors (PayFast), cloud hosts (Google/Firebase), and communication tools.

6. INTERNATIONAL TRANSFERS

6.1. We store and process personal information primarily in South Africa. If we transfer data abroad, we ensure adequate protection or implement contractual safeguards.

7. DATA SECURITY MEASURES

7.1. We implement industry-standard encryption (TLS/SSL), firewalls, role-based access controls, and regular security testing to protect your data.

8. DATA RETENTION AND DESTRUCTION

8.1. We retain financial records for 5 years as required by South African law. Active account data is retained for the duration of its use plus 5 years.

9. YOUR RIGHTS UNDER POPIA

9.1. You have the right to access, correct, delete, or object to the processing of your personal information. You also have the right to lodge a complaint with the Information Regulator.

10. EXERCISING YOUR RIGHTS

10.1. Submit a written request to privacy@pettyworx.co.za to exercise any of your rights. We will respond within 30 days.

11. CHILDREN'S PRIVACY

11.1. The Platform is not intended for individuals under 18. We do not knowingly collect information from children.

12. COOKIES AND TRACKING

12.1. We use cookies to improve Platform functionality. Detailed information is available in our separate Cookie Policy.

13. DIRECT MARKETING

13.1. We obtain opt-in consent for prospective customers. Existing customers may receive marketing based on legitimate interest.

14. CHANGES TO THIS POLICY

14.1. We may update this policy periodically. Material changes will be preceded by a 30-day notice period.

Schedule A: Data Processing Activities Register

Schedule B: Third-Party Processors