Pricing Policy

1.1 Overview: This Pricing Policy ("Policy") forms an integral part of the PettyWorX Terms of Service ("Terms") and governs all fees, charges, payments, and financial transactions on the PettyWorX Platform.

1.2 Incorporation by Reference: This Policy is incorporated into and forms part of the Terms. Capitalized terms used but not defined in this Policy shall have the meanings ascribed to them in the Terms.

1.3 Purpose: This Policy provides transparent, clear, and accurate information about all fees, charges, and financial arrangements applicable to Platform Users, in compliance with the Consumer Protection Act 68 of 2008 ("CPA").

1.4 Acceptance: By using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Pricing Policy.

2.1 Base Rate: Standard rate calculated by the Platform for a specific Service based on the dynamic pricing model.

2.2 Commission: Fee deducted by PettyWorX from the Service Fee before payout to the Service Provider, as set out in clause 3. Commission applies only to service categories that use the default pricing model. For service categories governed by a Service-Specific Pricing Schedule, the Platform Margin replaces the Commission.

2.3 Dynamic Pricing Model: PettyWorX's proprietary algorithm that calculates pricing based on service category, geographic area, Service Provider rating, time factors, and other relevant variables.

2.4 Net Earnings: Amount payable to a Service Provider after deduction of Commission and any applicable fees.

2.5 Platform Credit: Non-transferable credit issued to a User's account, redeemable for future Services on the Platform.

2.6 Service Fee: Total amount payable by a Client for a Service, inclusive of the Service Provider's fee and the Platform Fee.

2.7 Platform Margin: Fee added to the service subtotal to arrive at the final Service Fee. For certain service categories, this is a percentage of the subtotal as set out in the relevant Service-Specific Pricing Schedule.

2.8 Subtotal: Sum of all base costs, materials, transport, and adjustments for a Service before the application of any frequency discount or Platform Margin.

2.9 Vetting Fee: Fee charged to cover identity and background verification of Service Providers, applied as a per-job amount or once-off registration fee in accordance with the applicable Service-Specific Pricing Schedule.

3.1 Dynamic Commission Model: PettyWorX operates a dynamic commission model whereby the Commission deducted from each completed Service varies between 17% and 22% of the Service Fee.

3.2 Factors Affecting Commission Rate: The applicable Commission rate for a specific Booking is determined by PettyWorX's proprietary algorithm based on a combination of factors, including but not limited to:

• The category of Service being provided;
• The geographic area where the Service is to be performed;
• The Service Provider's rating and performance history;
• Time factors (including time of day, day of week, and seasonal demand);
• Current market conditions and demand;
• Promotions are currently disabled and do not apply.

3.3 Commission Disclosure: The applicable Commission rate for a specific Booking is displayed to the Service Provider prior to acceptance of the Booking. By accepting a Booking, the Service Provider agrees to the Commission rate applicable to that Booking.

3.4 Commission Deduction: The Commission is deducted from the Service Fee before calculation of the Service Provider's Net Earnings. The deduction occurs at the time of payment processing.

3.5 No Minimum or Maximum Commission: Unless otherwise specified, there is no minimum or maximum Commission amount applicable to any Booking.

4.1 General Pricing Framework: PettyWorx determines all prices through its proprietary pricing engine. The method of calculation may vary by service category. A general commission-based model applies unless a Service-Specific Pricing Schedule (Schedule C) provides otherwise. Where a Service-Specific Pricing Schedule exists, its terms override the general commission provisions of clause 4.2.

4.2 Commission Model (Default): For service categories not covered by a Service-Specific Pricing Schedule:

• The Service Fee is set by the Dynamic Pricing Model based on category, geography, provider rating, and demand.
• A Commission of 17% – 22% is deducted from the Service Fee.
• Net Earnings = Service Fee − Commission − Subscription Fees (if any).

4.3 Service-Specific Pricing: Cleaning Services: For all cleaning service categories (Standard, Deep, End of Tenancy, Commercial & Office), the Service Fee is calculated using a formula that considers multiple factors, including:

• Base cleaning cost based on service type, property size, and estimated effort;
• Optional materials if the Client requests the Service Provider to supply cleaning materials;
• Transport fee based on distance between the Service Provider and the service location;
• Adjustments for property accessibility, dirt level, pets, or smoking;
• Frequency discount for recurring services.

4.4 Cleaning Platform Margin: For cleaning services, a Platform Margin of 20% is applied to the subtotal and replaces the general Commission model.

4.5 Vetting Fee: A one-off registration Vetting Fee of R45 applies to new Cleaning Service Providers.

4.6 Net Earnings: Service Provider Net Earnings are calculated as the sum of the base cost, materials, transport, and adjustments (after frequency discount), less any applicable subscription fees. The Platform Margin and Vetting Fee are retained by PettyWorX.

4.7 Pricing Transparency: The final Service Fee, including all components, is displayed to the Client before booking confirmation. Service Providers see their expected Net Earnings for the job.

4.8 Promotional Discounts: Promotional discounts and promo codes are currently disabled on the Platform. No promo codes or referral discounts apply to bookings.

5.1 Platform-Determined Pricing: Service Providers do not set their own prices. All pricing is determined by PettyWorX's Dynamic Pricing Model based on:

• Service category;
• Geographic area;
• Service Provider rating and performance;
• Time and demand factors.

5.2 Pricing Transparency: The price for a specific Service is displayed to both the Client and Service Provider before booking confirmation.

5.3 Net Earnings Calculation: A Service Provider's Net Earnings for a completed Booking are calculated as follows: Net Earnings = Service Fee − Commission − Applicable Fees (if any). For services governed by a Service-Specific Pricing Schedule, Net Earnings are calculated as defined in that schedule.

5.4 Promotional Discounts: Promotional discounts and promo codes are currently disabled on the Platform. The displayed Service Fee is final and no promotional adjustments will apply.

6.1 Client Payment Obligations: Clients must pay the full Service Fee, including all applicable fees, at the time of booking confirmation. Payment is processed via Paystack, using credit or debit cards.

6.2 Authorization: By providing payment details, the Client authorizes PettyWorx to charge the nominated payment method for all amounts payable.

6.3 Funds Holding and Release: Client payments are held in PettyWorx's designated trust account until release to the Service Provider.

6.4 Payout Schedule: Funds are paid out to Service Providers on a weekly basis, specifically every Tuesday, subject to Paystack's settlement schedule and processing constraints.

6.5 Payout Eligibility: To be eligible for payout on a given Tuesday, the Service must have been completed and any applicable dispute period must have lapsed by the preceding Friday at 23:59.

6.6 Banking Delay: While PettyWorx initiates payouts on Tuesdays, actual crediting may take an additional 1-3 business days depending on the financial institution and Paystack processing schedule.

6.7 Payout Fees: PettyWorx does not charge payout fees to Service Providers, though standard banking fees may apply to the receiving account.

6.8 Minimum Payout Amount: The minimum amount for a payout is One Hundred Rand (R100). Balances below this threshold accumulate and carry over to subsequent weeks until the threshold is reached. PettyWorx is not obligated to process payouts below this threshold.

6.9 Bank Account Verification: Service Providers must register and verify a valid South African bank account for payouts.

6.10 Incorrect Banking Details: PettyWorx is not liable for delays or errors caused by incorrect banking details provided by the Service Provider.

6.11 Transaction Limits: High-value bookings may be subject to additional verification and may be declined if payment limits are exceeded.

6.12 Paystack Compliance: All users are bound by Paystack terms and prohibited-use restrictions.

6.13 Currency: All transactions are processed in South African Rand (ZAR).

7.1 General Principles: The cancellation framework is designed to balance fairness for Clients and Service Providers and discourage frivolous cancellations. All cancellation communications must occur through the Platform.

7.2 Standard Cancellation Fee: A flat Thirty-Five Rand (R35.00) cancellation fee applies in specified scenarios. PettyWorx absorbs all payment processing fees charged by Paystack (2.9% + R1) on this transaction.

7.3 Fee Distribution: After deduction of Paystack processing fees, the net amount (approximately R32.98) is distributed as follows: 45% (approximately R14.84) to the Service Provider as compensation for their time; and 55% (approximately R18.14) to PettyWorx to cover administrative costs.

7.4 Legitimate Reasons for Free Cancellation: Weather or safety issues, and property access problems beyond the Client's reasonable control, may qualify for a fee waiver if communicated within five (5) days of the scheduled service time.

7.5 Provider Cancellations: If a Service Provider cancels a confirmed Booking, the Client receives a 100% refund of the Service Fee, no cancellation fee is charged, and the Provider may be subject to disciplinary action.

7.6 No-Show Policy: A Client no-show may incur the R35 fee; a Provider no-show results in a full client refund and provider disciplinary action.

8.1 When Refunds Are Issued: Refunds may be issued for Client cancellation before provider acceptance, cancellation after acceptance but before work begins, legitimate cancellation after work begins, Client no-show, Provider cancellation, Provider no-show, and disputes resolved in the Client's favor.

8.2 Refund Processing Timeline: Approved refunds will be processed within three (3) to five (5) business days from the date of approval. Actual receipt depends on the Client's financial institution.

8.3 No Administration Fee: PettyWorx does not charge any administration fee for processing refunds.

9.1 Dispute Resolution Fees and Timeline: There is no fee for filing a dispute through the Platform.

• Acknowledgement: PettyWorx will acknowledge receipt of a dispute within two (2) business days of filing.
• Investigation: PettyWorx will complete its investigation and issue a preliminary finding within fourteen (14) business days of acknowledgement, provided both parties have submitted all reasonably requested evidence.
• Final Resolution: PettyWorx will issue a final, binding resolution within twenty-one (21) business days of the date the dispute was filed, unless extended.
• Extensions: PettyWorx may extend any of the above timelines by a reasonable period (not exceeding an additional 14 business days) where the dispute involves complex factual determinations.

If a dispute is resolved in the Client's favour, the Client receives a full refund, including any platform fees paid. If resolved in the Service Provider's favour, the Provider receives full payment for the Service with no deduction for dispute resolution.

9.2 Chargebacks: If a Client initiates a chargeback through their bank or card issuer, the following applies:

• The Service Fee amount subject to the chargeback is deducted from future payouts or otherwise recovered from the relevant party.
• PettyWorx shall bear any chargeback fees imposed by Paystack or its payment processors (currently approximately R150–R250 per chargeback) as a cost of doing business. Such fees shall not be passed on to the Client.
• The Client's account may be suspended pending investigation.

PettyWorx reserves the right to dispute chargebacks where evidence supports the validity of the transaction and may suspend or terminate a User's account for repeated or invalid chargebacks.

10.1 Monthly Subscription Fee: All Service Providers are required to pay a monthly subscription fee of One Hundred Rand (R100) for access to the Platform. New Service Providers receive their first month free.

10.2 Billing Cycle: The subscription fee is billed monthly in advance on the anniversary date of the Service Provider's registration.

10.3 Payment Method: The subscription fee is deducted from the Service Provider's earnings before payout calculation. If earnings are insufficient to cover the full fee, the outstanding amount carries forward and is deducted from future earnings. Prolonged negative balances may result in account suspension until settled.

10.4 Premium Placement Fee: Service Providers may opt to pay a premium placement fee of Three Hundred Rand (R300) per month for enhanced visibility on the Platform.

10.5 Premium Benefits: Premium placement may include higher ranking in search results, a premium provider badge, priority customer support, and enhanced profile features.

10.6 No Guarantee: Premium placement is optional and does not guarantee bookings. The fee is non-refundable and billed monthly until cancelled.

11.1 Promotions Disabled: The Platform currently does not support promotional codes, referral rewards, or other promotional discounts. If promotions are reintroduced, updated terms will be published and communicated.

12.1 Nature of Platform Credits: Platform Credits are a non-transferable, non-cash credit issued to a User's account.

12.2 Issuance: Credits may be issued as a result of promotional offers, referral rewards, goodwill gestures, or dispute resolutions.

12.3 Terms of Use: Credits may only be used for future Services booked through the Platform, have no cash value, cannot be exchanged for cash, and are not transferable unless expressly permitted.

12.4 Forfeiture: Upon account closure or termination, all unused Platform Credits are forfeited.

13.1 No VAT Registration: PettyWorx is not registered for Value-Added Tax (VAT). All fees, charges, commissions, and other amounts quoted on the Platform are exclusive of VAT, and no VAT will be added to any transactions.

13.2 Tax Invoices: As PettyWorx is not VAT-registered, we do not issue VAT invoices. PettyWorx will provide Users with transaction records and receipts upon request.

13.3 Service Provider Tax Obligations: Service Providers are solely responsible for determining their own VAT status, registering for VAT if required, declaring earnings to SARS, and issuing their own tax invoices if required.

13.4 No Tax Withholding: PettyWorx does not withhold any taxes from Service Provider earnings.

13.5 Client Tax Obligations: Clients are responsible for any tax obligations arising from their use of the Platform, including VAT if they are VAT-registered businesses.

13.6 Paystack Fees: Service Providers acknowledge that Paystack charges transaction fees for payment processing. These fees are incorporated into PettyWorx's overall cost structure and are not separately charged to Service Providers. Paystack may be VAT-registered and may charge VAT on their fees, which is absorbed by PettyWorx.

13.7 Tax Advice: PettyWorx does not provide tax advice. Users are encouraged to consult their own tax professionals.

14.1 After-Hours Pricing: After-hours services are priced using PettyWorx's dynamic pricing system, which may apply a premium rate based on time of day, day of week, and demand factors.

14.2 No Overtime Charges: PettyWorx does not charge overtime rates for services that exceed the booked duration.

14.3 No Holiday Surcharge: PettyWorx does not apply specific holiday surcharges, although dynamic pricing may reflect increased demand during holiday periods.

By using the PettyWorX Platform, you acknowledge that you have read, understood, and agree to this Pricing Policy. You confirm that:

• You are aware of all fees and charges that may apply to your use of the Platform;
• You accept the dynamic pricing model and understand that rates may vary;
• You agree to the cancellation, no-show, and refund policies set out herein;
• You accept responsibility for your own tax obligations as set out in clause 14.